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At Kaleidoscope Tours, we understand that plans can change, which is why we offer a flexible cancellation policy to accommodate your needs. Please review our policy below to understand the terms and conditions regarding cancellations and refunds:

Standard Cancellation Policy

    1. Full Refund:

        • A full refund is granted when a cancellation is made more than 7 days prior to the scheduled tour date.

    2. Partial Refund:

        • If a cancellation occurs less than 7 days (but more than 3 days) before the tour date, 50% of the total price will be retained.

    3. No Refund:

        • Cancellations made less than 72 hours (3 days) before the departure time will result in 100% of the total price being non-refundable.

How to Cancel:

    • All cancellations must be made by phone. Please call us at +52 998 392 2864 to process your cancellation.

Tour Cancellations by Kaleidoscope Tours:

    • In the rare event that Kaleidoscope Tours needs to cancel the tour, and alternative dates cannot be arranged, a full refund will be provided.

Missed Tours:

    • Kaleidoscope Tours is not liable if you miss your tour for any reason. We will try to accommodate by rescheduling your booking to a different date; however, any additional costs, such as new hotel bookings, will be at your own expense. If rescheduling is not possible, no refund will be provided.

Uncontrollable Circumstances:

    • Neither Kaleidoscope Tours nor its tour guides will be responsible for incidents or accidents that prevent the tour from taking place due to uncontrollable circumstances like adverse weather conditions or natural phenomena. As our tours are highly dependent on weather and natural conditions, we cannot control these factors but assure you we will strive to provide the best possible experience within our abilities.

We appreciate your understanding and cooperation regarding our cancellation policy. It is advised to read and understand these terms thoroughly before making a booking. If you have any questions or need further clarification, feel free to contact us at +52 998 392 2864 or email us at

We look forward to creating magical experiences for you in Mexico!

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